Return Policy

Return & Refund Policy

Effective Date: July 2, 2026

Thank you for shopping with Kalyanho, operated by BARPAA ENTERPRISES (OPC) PRIVATE LIMITED. We strive to provide high-quality astrology and spiritual products. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns only under the following circumstances:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • The product was missing from your order.

To be eligible for a return:

  • The request must be raised within 7 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, tags, certificates (if applicable), and accessories.

  • Proof of purchase or Order ID is required.

2. Non-Returnable Items

The following products cannot be returned or exchanged unless they are damaged or incorrectly delivered:

  • Energized Rudraksha

  • Energized Gemstones

  • Personalized astrology products

  • Customized rings or bracelets

  • Yantras that have been energized or used

  • Puja items after delivery

  • Gift cards

  • Products showing signs of use or damage caused by the customer

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your Order ID

  • Clear photographs of the product

  • Photographs of the package

  • A brief description of the issue

Our team will review your request and respond as soon as possible.

4. Return Process

To initiate a return:

  1. Email us at support@kalyanho.com or contact us on +91 8860084322.

  2. Share your Order ID and reason for the return.

  3. Our support team will verify your request.

  4. If approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

5. Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges, Cash on Delivery (COD) charges, and convenience fees (if any) are generally non-refundable unless the error was caused by us.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return only if it qualifies under this policy.

Customized, personalized, or energized products cannot be cancelled once processing has started.

7. Exchange Policy

We offer exchanges only for:

  • Damaged products

  • Defective products

  • Incorrect products delivered

Exchanges are subject to stock availability.

8. Return Shipping

If the return is approved because of our error (wrong, defective, or damaged product), Kalyanho will bear the return shipping cost.

For any other approved return, the customer may be responsible for the return shipping charges.

9. Refusal of Returns

We reserve the right to refuse a return if:

  • The return request is made after the allowed period.

  • The product has been used, damaged, or altered by the customer.

  • The original packaging or accessories are missing.

  • The product falls under the non-returnable category.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

BARPAA ENTERPRISES (OPC) PRIVATE LIMITED

Website: https://kalyanho.store/

Store Address:
8240 Mahagun Mywoods, Greater Noida West, Uttar Pradesh, India

Email: support@kalyanho.com

Phone / WhatsApp: +91 8860084322

Please include your Order ID in all communications to help us process your request quickly.